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When I change the username of the Community user ( any community license) from user record page in SFDC , I don't see any email notification from salesforce sent to the user notifying of username change. Same scenario when executed for internal users, SFDC sends email notification. I also checked email logs and don't see any notification email in the log.

Is this the default behavior ? Is there a way to send out notification when username is changed for community users ( from standard SFDC user record or from user record update from data loader)

  • Is community user active? – Reshma Nov 29 '16 at 5:06
  • I have found this with same problem, however a viable workaround should be creating a workflow or process to send this email upon username change – Itai Shmida Nov 29 '16 at 6:50
  • @Reshma, yes the community user is active – apn Nov 29 '16 at 14:14

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