I forgot the way I spelled the answer to my first security question, and keep getting blocked (now for 24 hours!) since I was forced to change my password this morning.

Can I authenticate some other way?

  • You can always reset your passowrd ? – MIX DML Nov 28 '16 at 8:10
  • But how? I forgot also the way i spelled the answer to the security question! :( – Ilana Valdman Nov 28 '16 at 8:18

If you want to reset instantly, contact customer care through phone.

Administrators - you can reset passwords using the steps in our "Reset Passwords for your Users" help documentation.

If you're the only Administrator and you can't access your login, create a case with Salesforce Customer Support and request to reset your password (please include your username in your case details).

Create a case with Salesforce Customer Support online Contact Salesforce Customer Support via phone

Link - Source

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    Not always possible if you are a solo admin, but it is good practice to have 2 administrators in any 1 org as it means that the other admin can reset your password if you are locked out. – Dave Humm Nov 28 '16 at 10:06
  • is there any way to reset password if you are solo admin apart from calling customer care executive ? – MIX DML Nov 28 '16 at 10:18
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    As a solo admin you can use the normal reset password functions as long as you remember your security question, otherwise you are forced to go to SF Customer Care. – Dave Humm Nov 28 '16 at 10:26
  • Yes, but in this case security question has forgotton. – MIX DML Nov 28 '16 at 11:39

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