We are implementing the Salesforce Marketing Cloud Journey Builder for Apps SDKs for use with MobilePush. (version 4.6.0 for Android and 4.2.1 for iOS) for our mobile app. We followed the integration based off the documentation and are having issues with the Alert + CloudPage option. The expected result is the ability to send a push notification and also have a message reside in our app's inbox. The issues we're seeing:
When sending a message to “Alert + CloudPage”, we receive the push notification and when clicked on, it does take us to the linked cloud page URL (which is correct). However, when we go back to the inbox, the message disappears and cannot be read again. We are not deleting the message but simply viewing it. If a user reads a message, does that automatically delete it? We are wanting the message to still reside, but be marked as unread.
If we don’t open the actual CloudPage message, it will still be shown in the Inbox of the app. We tested a scenario where we deleted 3 messages in the Inbox, deleted and re-installed the app and all the deleted messages appear back in the Inbox. Is correct behavior?