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Can I install and use Email to Case Premium App without having the Service Cloud License. I have a client that only has Sales Cloud and want to use some of the Cases functionality.

Thanks

Sanchit

2

Sales Cloud license provides case management features and Email-to-Case functionality is included in this.

Since, Email to Case Premium App has been built on top of Email-to-Case you should be able to do this.

Hopefully, you will not be managing cases through Service Cloud Console or Entitlement/Milestones/Service Contracts with the Cases. In this scenario, you need to use Service Cloud licenses.

Licenses

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