Can I install and use Email to Case Premium App without having the Service Cloud License. I have a client that only has Sales Cloud and want to use some of the Cases functionality.
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It only takes a minute to sign up.Sign up to join this community
Sales Cloud license provides case management features and
Email-to-Case functionality is included in this.
Email to Case Premium App has been built on top of
Email-to-Case you should be able to do this.
Hopefully, you will not be managing cases through Service Cloud Console or Entitlement/Milestones/Service Contracts with the Cases. In this scenario, you need to use Service Cloud licenses.