I would like to create a record when a new email is sent from an account. I tried to create a new process that fires when a new Task (Subject starts with "Email") but the process never fires. I even removed the criteria, and set the process to fire when a new Task is created, but it still doesn't fire.
I tested creating a Task manually and the process fires. However, sending an email, which creates a Task, does not trigger the process.
It appears Salesforce sends an email and creates a Task to record the event without raising the record created event. I'd be open to using APEX and a trigger but prefer to use Process Builder if possible.
Is there a way to know when an email is sent so I can intercept it and create a record with some of the email's information?