Our workflow:
- The Account Rep creates an opportunity.
- At the appropriate time, they 'request' a Consultant. This is done in SFDC with a checkbox "Consultant Requested"
- This checkbox triggers an email to a Team Lead who would assign a specific Consultant, based on a number of factors.
- The Team Lead goes to the SFDC Opportunity and adds the chosen Consultant to the Opportunity Team.
- Upon addition to the Opportunity Team, an email is fired to the Consultant to inform them they are assigned.
The Problem:
- Our Account Reps have access to add Team Members to their opportunity (to add executives to their sales opportunity), and will occasionally assign a Consultant to the Opportunity as well.
- Even if it is the correct Consultant, the issue with this is that the Team Lead has to monitor and report assignments.
Some ideas for a solution:
- Can we see who added a team member to the opportunity in some report?
OR
- Can we include in the triggered email some variable that indicates who has added them?
It currently says:
The following opportunity has a request for a Consultant and has been assigned to you. Please review.
XYZ Account Name
XYZ Opportunity Name
Can we make it say:
The following opportunity has a request for a Consultant, and has been assigned to you. Please review.
XYZ Account Name
XYZ Opportunity Name
Added to Opportunity Team by [Joe Smith]
Opportunity
, per chance?