I have users with a default custom App. The default custom App has a default landing tab. On the profile, they have been given permissions to the app and the tab. However on login the selected app is blank, and the home page the standard chatter page.
on this mysterious blank app, the tabs seem to be chatter related
The default app is available in the dropdown, and if the user selects it (or any other app they have available to them) everything works as I would expect
Can someone explain what this mystery blank app is? and how to get the user to have a selected app on login?
I raised a salesforce case for this issue and the almost 1 month since the case has been raised the salesforce agent tried the following.
- edit profile
- create new VF page for the tab to redirect to
- create new Tab with and without redirect
- create new profile
The issue is odd in that it only impacts a subset of users and there seems to be no pattern as to who or why the redirect is not working.
Tier 3 first suggested that it because the User records were created via an API process instead of the standard UI but this was quickly disproved.
The case has now gone to salesforce R&D... for what I thought was standard salesforce functionality.
The interim solution is to repeatedly recreate the impacted user records until the redirect works.