We have Email 2 case set up but have started using a Doc Scanning solution for customer orders that then forward different outcome notifications to salesforce.
We are having issues identifying the case account name and contact as each email will come from the doc scanning system with the same web email address which is the same globally, the subject line includes the customer name and account number
Is there a workflow rule to change the case contact or web email to a different contact or web email based on the account number in the subject field to allow the email 2 case to populate as if the email was coming from the customers email not the Ebusiness email address?