I'm facing a strange issue. I'm trying to enable sales console in my partial sandbox org. I did read and walk through salesforce guides did enable omnichannel in omni-channel settings:
But when I go to console app and go down to "Choose Console Components", there's no "omni-channel" component to add.
I also did try to read and do through guides by salesforce devs/cons (i.e. Guha Anandh) yet unsuccessfull.
I did try to do the same on my home dev org and everything worked, the component appears in the list. Please, help me. What could be the issue? Where to dig, how to debug this strange behaviour? Thanks in advance!