I recently integrated Sales Cloud and Marketing Cloud and trying to test the functionality. To send Email to different people, I integrated a new User from Marketing cloud and also enabled'marketing Cloud User' option in Salesforce, but the Email Id is not coming up when I try to select in 'Reply-to' field of 'Email Sends' in Salesforce. Any idea what i am missing here?

1 Answer 1


You need to add the E-Mail address manually in the Sales Cloud. To do this follow these steps:

  1. Go to the "Marketing Cloud Connector Settings" via the "Marketing Cloud"-Tab added while configuring Marketing Cloud Connect.
  2. Make sure "Alternate 'Reply-to' Options" under "General" is Enabled.
  3. Click "Manage" next to "Enabled"
  4. Click the "Add"-Button to add a reply-to address.

After following these steps you can use the created reply-to address for email sends from within sales cloud.


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