Scenario
In our contract a specific number of super messages is included. We want to monitor the number of super messages that have been used. Is there any way to do it?
Question
How can I find out the number of Super Messages I already used?
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Sign up to join this communityI am a bit late to the party but wanted to provide some information on a report that an AE can access in Org62:
Have them go to Entitlements, select Super Messages, and then click “Entitlement Schedules” to bring it up. They’ll probably have to click to view as many records as they can in order to get all the way to the beginning of the term. In that screen they click "Printable View,” and then once within the print functionality they can save as a PDF. See below. Most AEs have no idea this even exists.
Hope this helps!
Strangely enough, there is no ability to easily review Super Message usage across all products (emails, SMS messages, CloudPage impressions, etc). However, you can view email usage across all Business Units by following the steps below on the parent Business Unit:
There's no 1 click report to do this, but it is doable. In the reports section, you can export all SMS, Push and Email message summary report. Then compute the super message equivalent. It will be tricky for the email part, but if you know which emails you set as High priority, it should not be a big issue.