I am trying to "Create Custom Response" within Reply Mail Management. For some reason it is not saving reply email in HTML format.

Can anyone confirm if it is simple text only (no html).

Kind Regards

  • If my answer helped you, please accept it and tell us if everything worked after contacting support for activation of this feature. – Markus Slabina Nov 25 '16 at 18:50

From reading the documentation I suppose you can use HTML mails when using triggered sends, but to use this feature it needs to be activated by the salesforce support: https://help.marketingcloud.com/en/documentation/exacttarget/admin/reply_mail_management/#automatedResponse

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