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I am facing one issue regarding Lead Conversation...

when i am going to click on CONVERT LEAD button it will ask me to select Account (either existing or Create new one) after that i need contact selection screen that's what i'm not able to see..

Same thing worked for sandbox but not working for Production only

what should changes to be needed ?

This is what i am expecting in Production (i'm able to see in sandbox) enter image description here Thanks

  • Is CONVERT LEAD a custom button? – Reshma Oct 18 '16 at 6:11
  • No. it's standard button and URL is - /lead/leadconvert.jsp – Nihar Oct 18 '16 at 6:13
  • Go through this link and check help.salesforce.com/… – Reshma Oct 18 '16 at 6:22
  • this link have only the suggestion how the flow is..same thing working for Sandbox but not in the production.. – Nihar Oct 18 '16 at 6:31
  • Reshma, Please see the edited question..i've added image of that screen which i am not able to see in PRODUCTION – Nihar Oct 18 '16 at 6:35
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the issue is sorted out :)

Duplicate Rules in Activated in Production that's why the contact selection screen was not appearing while converting leads..

Thanks

-Nihar

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