Click to Dial not enabled in open cti adapter

Question

I have followed the https://developer.salesforce.com/page/Open_CTI documentation and updated the softphone url to reflect the current org domain.

Added users to manage calls.

Now I can see call icon besides the phone field but that is in disabled mode. I am also logged in the softphone.

Does anybody faced such problem?

Call Center Configuration Screen:

Actually 2 days back, I have completed this trailhead and it worked perfectly. trailhead.salesforce.com/en/module/service_call — Santanu Boral, Commented Oct 16, 2016 at 2:58
@SantanuBoral I have added call center definition snapshot. Please note since the definition was already present so I did not imported any call center definition file as per trailhead. — Kiran Machhewar, Commented Oct 16, 2016 at 4:23

Kiran Machhewar · Accepted Answer · 2017-02-12 01:24:48Z

1

Solution to solve the issue is adding below script in demoCallControl page

<script>
enableClickToDial();
</script>

answered Feb 12, 2017 at 1:24

Kiran Machhewar

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