I have followed the https://developer.salesforce.com/page/Open_CTI documentation and updated the softphone url to reflect the current org domain.

Added users to manage calls.

Now I can see call icon besides the phone field but that is in disabled mode. I am also logged in the softphone.

enter image description here Does anybody faced such problem?

Call Center Configuration Screen: enter image description here

  • which browser you are using? Oct 16, 2016 at 2:39
  • I am using chrome. Oct 16, 2016 at 2:40
  • Can you please share your Call Center definition pic Oct 16, 2016 at 2:52
  • Actually 2 days back, I have completed this trailhead and it worked perfectly. trailhead.salesforce.com/en/module/service_call Oct 16, 2016 at 2:58
  • @SantanuBoral I have added call center definition snapshot. Please note since the definition was already present so I did not imported any call center definition file as per trailhead. Oct 16, 2016 at 4:23

1 Answer 1


Solution to solve the issue is adding below script in demoCallControl page


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