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We are leveraging a 3rd party soft phone. We also have a custom console component that we open when the call ends. We do this using the setCustomConsoleComponentVisible() method. The issue is, when popping this component open, it does not auto-minimize the phone component. However, when manually opening our custom console component the phone component automatically minimizes. Does anyone have any idea on how to resolve this?

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You can use setVisible to collapse the phone component if it's the openCTI softphone: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_setvisible.htm.

If that doesn't work, you can try getting a reference to the console component's button via document.getElementById and calling click() on it.

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