I have installed Marketing cloud connector in Salesforce Sandbox. When i click on the 'marketing cloud' tab in Salesforce, I am getting error(see the screenshot). Anyone knows what would cause this? I tried uninstalling and installing it again but no luck.

$Label.et4ae5.mCCSetup could not be retrieved from custom labels: You don't have access to this record. Ask your administrator for help or to request access.

Error Screenshot

1 Answer 1


Wile creating the Salesforce system user Make sure you have below settings

User License: Salesforce Profile: System Admin

Checked the Marketing Cloud for AppExchange User Field. Checked the Marketing Cloud for AppExchange Admin Field.

It seems more to be a permission issue than a connector issue.

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