I want to know if there is a way to do Heat Map Reporting for emails within a journey builder interaction.
If there is no way to do Heat Map Reporting in Journey Builder, what are some alternative solutions to get this data.
Pls advise
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1 Answer
Journey Builder Send Email Activities are Triggered Sends and heat maps aren't available for Triggered Sends. I'm not exactly sure of the technical reason why. However, you can still review the total number of links that were clicked by following the steps below.
- Open the Email app
- Select Sends from the Tracking menu
- Expand Journey Builder Sends from the tree in the left panel
- Select your Journey Name and Version
- Select Email
- Click on Click Activity tab
answered Sep 22, 2016 at 9:49
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Thanks for this Eliot. Can you pls help me in directing to check heat map for non- Triggered Send emails. Commented Sep 22, 2016 at 9:53
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Same steps as above, but don't select Journey Builder Sends. You will see the heat map on the click overlay link once you have selected Click Activity. Commented Sep 22, 2016 at 9:54
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Thanks Eliot. This helps. Can you please let me know if there is a way to implement the same in Journey Builder sends ? Commented Sep 22, 2016 at 10:07
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As I explained, there does not appear to be and I'm not sure why. This appears to be a current limitation. Commented Sep 22, 2016 at 10:09
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Thanks Eliot. what are some alternative solutions to get this data. Can this be done using AMPScript ? or any other method. Commented Sep 22, 2016 at 10:11