New case is created and assigned to a support queue, users from tech team re assign cases to themselves but I want to make sure all the emails are going from support email address instead of their personal emails.

Is there a way to set default reply from email to be always support? Or maybe there is a way to disable personal emails to make sure nothing would go out from personal emails?

  • When the emails are getting sent from which point you would like to restrict them? – Kiran Machhewar Sep 20 '16 at 17:51
  • I'd want to have functionality to reply from queue emails e.g. support@ instead of letting people to reply from their personal emails – NGix Sep 20 '16 at 17:57
  • Hi NGix - Have you found a work-around for this yet? – Clehan1 Oct 5 '16 at 3:44
  • Yes, was thinking of two options: 1) implement QuickActionDefaultsHandler interface (didn't go this route) ref developer.salesforce.com/docs/atlas.en-us.apexcode.meta/…. 2) Limit emails shown from case feed layout and restrict access to some of the emails from permission sets (solution was needed for specific user profile) – NGix Oct 6 '16 at 14:41

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