1

I've been going round and round trying to fix/resolve this issue.

  1. New DE has been created and linked to primary key in DE
  2. Primary key in DE is 'SubscriberKey'
  3. DE has been set as Root

The issue I seem to be having is I'm unable to add the email address in Channel Address Order.

When i setup the entry with the DE and test this is the error i get:

Event.EmailAudience-6ce800cc-9b18-18f4-aee2-0b16aa7a8e8a.EmailAddress >cannot be used in the Interaction Defaults email list. Event key does not >correspond to the interactions entry event key

  • What exactly do you mean by "New DE has been created and linked to primary key in DE"? Are you referring to creating a new Population in Contact Builder and binding the SubscriberKey to the Contact Key in the Contact Record? – Eliot Harper Sep 18 '16 at 23:33
  • Hi Elliot, I really should have proof read that. I meant to say New attribute group has been created, and Sub Key in my DE linked through 1 to 1 relationship to the contact key. – Keef Sep 18 '16 at 23:54
  • OK, do you have either a root relationship (if you created the Attribute Set in previous versions of Contact Builder) or a Population configured? – Eliot Harper Sep 18 '16 at 23:56
  • I've got populations configured. What should the data structure look like with populations? – Keef Sep 19 '16 at 0:38
  • The error you report is quite unusual. If you have a few mins, I'd be happy to assist over a webinar as it's going to be hard to debug through more comments. Connect with me and I'll set up a brief webinar. I will then post the solution as an answer to this question. – Eliot Harper Sep 19 '16 at 4:02
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I setup a webinar with @Keef to review the issue that he was experiencing. I was able to assist him in resolving this issue and his journey is now functioning correctly.

For the benefit of others, here's what to try if you experience the error message when publishing an Interaction:

Event.xxxxxx.xxxxxx cannot be used in the Interaction Defaults email list. Event key does not correspond to the interactions entry event key.

In @Keef's case there were a couple of root causes:

Population Configuration

The Event Source Data Extension had been added to an Attribute Group and there was no Population created. We deleted the Event Source DE from the Attribute Group (it doesn't need to be there) and we created a Population (formerly known as a 'root relationship' in earlier versions), linking a Data Extension containing all Contacts to the Contact Key of the Contact Record.

Channel Address Order

Ensure that one of the following has been configured:

  1. The Email Address from your Event Source Data Extension is added as a Channel Address Order in Contact Builder (from the Contacts Configuration page) or,
  2. In the Settings page for the Journey, select EMAIL ADDRESS FIELDS FROM ENTRY SOURCE as the Primary Email address.
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I had this error when I created a new version of a journey interaction with a different Entry. My solution to the error was:

On the Settings page for the Journey, I selected Use email attribute from Contacts as the Default Email address.

0

I also got this error when I created a new version of a journey interaction with a different Entry. I implemented below and error gone:

On the Settings page for the Journey, I selected Use email/phone attribute from Contacts as the Default .

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