When a new user is created in salesforce a verification email is getting triggered to verify the email ID. This is working perfectly fine but we are not able to see the related email template that is coming as an email.enter image description here

We are looking to change/do few modifications for rebranding this welcome message.Tried in all ways to check the templates but couldn't figure it out. Is there any way to change this or will this be a default action triggered by salesforce and where there is no scope for customization.

  • I think this is Salesforce's template. We can't change. We can change template for portals and community users. – Avinash Sep 13 '16 at 16:58

If you are creating Community user then you can change the email format, but for standard user this Idea implies it is not possible to change the layout.

Enhancement: Allow customizable email template for new user account & password reset email notification. If no custom template is selected, the system should default to standard SFDC template.

As for Community Users, from the Community Docs Point 6:

Use the default email templates or use the lookups to select different templates for welcome emails to new community members, forgotten password emails, and notification emails about reset passwords.

If you customize the contents of an email template, we recommend that you use the {!Community_Url} merge field.

WelcomeEmailTemplateId—ID of the email template used when sending welcome emails to new community members.

Customize Email Sent from Communities

There is an Idea for the standard user Email templates which you can upvote here

customize email template for new user account & password reset email notificatio

  • @AdrianLarson I have added for the community docs. For Idea I am not sure if we need here. Please confirm and Thanks for suggestion. – Tushar Sharma Sep 13 '16 at 17:19

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.