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I am having some trouble to inject Contacts into a running Interaction.

I created an Attribute Group linked to a sendable Data Extension and added Fields (Attributes), Created an Event using my created DE, Used this Event in Journey Builder, not using filter after that create an Email which should be sended 1 min after Event ended.

Then import CSV to created DE ---> But Event wont run at scheduled time.

It says 0 entires since activation.

Did i miss something? I cant find the mistake. Followed also these mentioned steps: Journey Builder Confusion

No Luck.

Hope anybody is able to help me get started.

Thanks in advance. W.

  • I'm wondering if the timezone is correct for the scheduled trigger on your Event. If you create a new Automation (in Automation Studio), add a Fire Event Activity to the Automation Canvas, then configure by selecting your Event Source DE, save the Automation and click 'Run Once', do Contacts enter the Interaction? – Eliot Harper Sep 1 '16 at 4:10
  • Hi Time zone was correct. I deleted everything and began from scratch but now i have a new issue. After i linked the DE to the Attribute Group i cand finde/choose my DE when i try to add my DE under Contacts Confuguration to "email"... I feel like i never get journeybuilder up running....:(( – Werner Holm Sep 1 '16 at 9:02
  • Is it a sendable DE? – Eliot Harper Sep 1 '16 at 9:09
  • Yes it is a sendable Data Extension! Here is how i linked DE to Attribute group. i.stack.imgur.com/OLv9K.png – Werner Holm Sep 1 '16 at 14:39
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Hi yes Data Extension is sendable. enter image description here

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The issue here is that you haven't configured your Contact model correctly.

It appears that you haven't created a Population in Contact Builder (formerly a root relationship in earlier versions).

A population establishes the primary relationship between the Contact Record and your Customer data (by a Contact Key). Creating Attribute Sets in Attribute Groups (which is what you have done) is designed for building additional cardinal relationships to the Contact Record.

Based on your simple data structure, I'd try:

  1. Create a Population of your Event Source DE
  2. Configure the Channel Address Order (in Contacts Configuration)
  3. Fire or schedule the Event

Note that you shouldn't be creating a new Population each time you add an Event, instead you should design your Contact Model where a Population represents a master set of contacts within your Marketing Cloud account joined together by an overarching theme, for example, in healthcare it could be 'Doctors' and 'Patients'.

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  • @Sebastian, further to my answer, I note the screenshot of the sendable DE indicates that this is a root relationship. Connect with me and I'll setup a brief webinar session as we're unlikely to answer this without more info. – Eliot Harper Sep 2 '16 at 20:51

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