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I have both Partner and Customer Community users. I have a Contact record owned by a Customer Community user which is not visible to the Partner user (which created this Contact) - an "Insufficient Privileges" error is showing.
I have a sharing rule set up which should share the Contact record with the creator, but still the Partner user is getting this error.
What am I doing wrong? Is this a Salesforce community limitation?
Customer Community licences do not use Sharing Rules, those are only available with Customer Community Plus or Partner licence types licence types.
Instead of Sharing rules you are able to use Sharing Sets to share records to Customer community members. These are set up by Setup>Build>Customize>Communities>Community Settings>Sharing Sets
In the Sharing Sets you can set up which user profiles will use that sharing set and the objects which will be shared and the criteria for sharing. This requires External Sharing to have been set up in the OWD sharing settings and the objects set to private or public read only where the Sharing Set can be used to setup additional access to that object. This sharing can be done on standard or custom objects based on a field such as the account that a case and a customer contact are linked to as in the example below.
