We have an account on mc.test.exacttarget.com (production support / test account).

We are working through the install instructions of Marketing Cloud Connect.

We have reached the step of supplying the API Username/Password.

My question is if this is the scenario where we need to be updating the API-URL in the login screen under the Marketing Cloud tab?

enter image description here

The issue is that it is not recognizing my Username/Password. I think this has to do with the login box pointing to authentication for production Marketing Cloud accounts.

When I attempt to update the API-URL to be https://webservice.test.exacttarget.com/Authentication/Auth.svc I get an error that it is an unauthorized endpoint.

Are there specific instructions for going down the Authenticated App path to connect the clouds when we are dealing with a test account? I dont want to revise too many settings via guesswork unless I can confirm this. Hoping someone else has dealt with the production support accounts and connection as well.

enter image description here enter image description here

Thanks so much!



I did go ahead and attempt to add the additional remote site within Sales Cloud. It appears this is cascading to various other endpoints as well. The connection appears to clear past the first 'remote site' and throws an error on the next step (all of which I imagine are part of the auth process taking place in the background). I now need to add https://rest.test.exacttarget.com/rest/beta/organization/user/@me/.

enter image description here


1 Answer 1


The API URL does indeed need edited to point to https://webservice.test.exacttarget.com/Authentication/Auth.svc.

WARNING: However. As of today (August 29, 2016) Marketing Cloud appears to have issues in a sandbox account (mc.test.exacttarget.com) when you attempt to use Authenticated App to 'CONNECT ACCOUNT' to your Sales cloud instance.

We receive a generic error. We have added the various IPs and Remote Sites that were required for v5 of the integration to work with sandbox accounts without success.

Our ticket with Marketing Cloud support resulted in a conclusion that Marketing Cloud Sandbox Accounts no longer support integration with Sales Cloud. --- Because Authenticated APP is required and it is not built to support that.

We are instructed to look at provisioning a production account as a sandbox.

I hope this helps anyone looking into the idea of using SANDBOX accounts (or working with a client already implemented in a Sandbox for testing purposes).

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .