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I have created a Force.com site and mapped a custom domain to it. SSL is enabled.

The issue is, when I visit the domain with link like this https://domain.com, it fails to load anything. Browser shows this error: This site can’t be reached.

The domain works fine for links like below:

https://www.domain.com

domain.com - redirects to the above links

www.domain.com - redirects to the link at top

http://www.domain.com - redirects to the link at top

http://domain.com - redirects to the link at top

What should I do to make this link to work: https://domain.com?

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This is a known issue in Salesforce. I faced same issue in past and did a workaround as below.

1- Create/buy a Apache instance. Create a A record for domain.com with Apache instance public IP in DNS. Install SSL certificate (CA Signed) for https://domain.com in the Apache server.

2 - Write a 301 redirect rule in the Apache conf file to redirect from https://domain.com to https://www.domain.com.

Hope this helps.

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  • I am going to implement your suggested approach. Lets see how it works. – abdn Aug 24 '16 at 14:00
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    It will definitely work, as I have already tested it. Please let me know if you will stuck anywhere. – Saroj Bera Aug 25 '16 at 5:21
  • @abdn Nice to hear that i could help you :) – Saroj Bera Aug 31 '16 at 7:06

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