How can we store the case's original queue when the case's ownership changes?

We want to have views like all cases in queue=X or original-queue=X to also display cases that are actually currently assigned to specific users but still belong to the queue's "topic"

  • Sounds like this is 'information' that you'd probably want to store on the case itself.
    – Nick Cook
    Aug 19, 2016 at 14:26
  • you mean as a custom field that is not named OriginalQueue but more like Topic?
    – hotzen
    Aug 19, 2016 at 14:48
  • That sounds very logical
    – Nick Cook
    Aug 19, 2016 at 15:48

1 Answer 1


Maybe a custom field on the case that shows the previous owner. However, I think you would have to populate the field using an apex trigger.

Maybe this can help: Updating Previous Owner field on Case object

If you only want to reference Queues, you may have to add some logic with a list of your existing queues.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.