I'm trying to implement Duplicate Management in my Org Salesforce. Everything seems clear but one thing really bothering me. While creating a new duplicate Rule, in the Actions section, "Action on edit", seems not working. I assume that "Action on edit" is the action that performs on existing duplicate records.

To be more precise, I have two existing contact records in salesforce. Ethan hunt and other is also Ethan hunt. I have duplicate rule based on email. And those two contact records does have same email. Now I have activated my duplicate rule. whenever I edit one of those duplicate records, shouldn't I be notified or blocked. But it not happening with me. Please advise me if I missing something. enter image description here

  • Are both the duplicate rule and matching rules active? – Jesse Milburn Aug 17 '16 at 20:35
  • @JesseMilburn Yes.. I figured that if I edit email field in existing duplicate field then it's gonna pop out the error and existing records – Gidy Aug 17 '16 at 21:10

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