I have a public site that allows anonymous users to submit a form, which creates a
My_Custom_Object__c record in salesforce. The record is then assigned to a queue in a before trigger.
I'd like to send an email to all queue members informing them of a new record in the queue, but this doesn't appear to be working as expected.
I've tried all the different settings on the queue as per queue case email notifications to all users, but the email is only being sent if I go into the UI, change the owner to the queue, and tick the 'Send Notification Email'.
Is this expected behaviour? Is it possible for the queue to receive an automated email upon record creation? I'm assuming salesforce doesn't see this as an assignment to the queue because the owner of the record isn't changing.
I was hoping to avoid having to use a workflow rule for this.