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I have an externally available site configured.

We use it as our web-to-case solution.

When using the copy on our production instance it works fine, but when attempting to have someone outside the system put in a ticket via the sandbox instance it ends up not working correctly, providing the Authorization Required force.com page instead.

Is this a glitch with my code, or a feature of the sandbox instance?

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You should add the Visualforce page in your site's Public Access Setting.

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  • It is in the site's public access setting. It's configured the same way on both production and sandbox instances and only provides the force.com message on sandbox.
    – Cody Beaner
    Commented Aug 3, 2016 at 14:36

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