This could be a Salesforce problem or an Office problem although I am leaning toward the former rather than the latter.
When we Export Details from reports, there are a number of users who're struggling to open these files. Excel opens, albeit blank like below:
What's odd is that if we e-mail the exact same file to ourselves, the document will then open.
If the file is exported as a .csv file, it opens as expected.
Has anyone else experienced this bug? Is this likely to even be a Salesforce bug or something to do with Office instead?
- This happens regardless of the user opening directly from the browser or directly accessing the file from folders
- It happens regardless of Excel being open at the time or not, with or without Spreadsheets being open
- This is happening on multiple PCs with multiple users with various profiles (including System Administrator) on Salesforce