I have a WFR that needs to fire an email alert when the record type of a contact is not equal to "conflict of interest".
I currently have the rule criteria set as: DV_Perpetrator_Opposing_Party__r.RecordTypeId <> "012J00000009aeV"
The rule is active and the email alert action is set up properly. What am I missing that this is not firing properly? I have added my personal email to the additional recipients to ensure email sending is working. I have also checked my spam. Any other suggestions? I'm hoping my rule criteria is just off.