I'm considering using Reduction Orders to model the partial refund of an annual service. Example:
- Create and Activate new Order A with one line, Quantity = 1, Price = $15000
- Create and Activate Reduction Order B with one line, Quantity 0.5, Price = $7500
Unfortunately, Salesforce seems to take issue with non-integral Reduction Order Product Quantities. But this is inconsistent with the original order, which does normally accept non-integral quantities. One can get around this (once and once only) by inputting the Quantity as 1, then editing it to 0.5 (after which you get the above screenshot situation, where you are stuck with the first entered value)
There are a couple obvious angles:
- quantify months (12) instead of years (1)
- avoid reduction orders for the refund process
- deactivate and edit the original order to deal with refunds
But these seem very prescriptive on the business, or deviant from the intended use of the Original Order and Reduction Order models. Everything fits Salesforce except the non-integral quantity!
Is there something in Salesforce documentation about integral quantities? Other solutions?