I have a user, whom is trying to edit reports.

The settings for the user profile is ok

enter image description here

  1. When looking at the 2 reports in issue, both reports were created by the user.
  2. Both reports show different buttons when looking at them

report 1:

No Save button - but with Customize button

report 2:

No customize - but with Save button

The only difference I see is that the report without the Save button, is in a public dashboard folder. enter image description here

However, this folder is read/write enabled to all internal users enter image description here

enter image description here

The main problem is that when the user created a report, he can't customize it. Weird

1 Answer 1


The user's profile must also have the Manage Public Reports permission checked.

Also, you should take a look at the new report and dashboard folder permissions available in Summer '13. It gives you much granular control over who can work with reports per folder.

  • It does not explain the missing of the customize button on the users own report.
    – Saariko
    Jun 25, 2013 at 17:40
  • I'm pretty sure once a report gets created in a folder, the permissions for that folder are used. Report ownership doesn't count for much. Jun 25, 2013 at 19:48

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