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I have manually shared the case ownership to multiple users. But when I take that case ownership to specific user then all other user not able to access that case. I Want to retain the sharing among multiple users.

2 Answers 2

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When you change the Owner of a record all the manual sharings are deleted so you will have to share the record with other users again.

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  • I did the same, it works fine for the some cases but, for some cases I got UNABLE TO LOCK ROW EXCEPTION Commented Jul 18, 2016 at 5:55
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Best way to handle this situation is to create Case Team and add users to the Case Team for that Case. You can define team role and provide Read Only/Read Write access.

This way irrespective of Case ownership, those users defined in the Case Team will access the case.

For more information refer this link:

Case Teams

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  • for each case depending on city field multiple users of same city get access of that case. So How I add user the case team? Commented Jul 18, 2016 at 6:01
  • That's a different question. First close this question and put a new question Commented Jul 18, 2016 at 14:18

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