I have manually shared the case ownership to multiple users. But when I take that case ownership to specific user then all other user not able to access that case. I Want to retain the sharing among multiple users.
Best way to handle this situation is to create Case Team and add users to the Case Team for that Case. You can define team role and provide Read Only/Read Write access.
This way irrespective of Case ownership, those users defined in the Case Team will access the case.
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