I have manually shared the case ownership to multiple users. But when I take that case ownership to specific user then all other user not able to access that case. I Want to retain the sharing among multiple users.


When you change the Owner of a record all the manual sharings are deleted so you will have to share the record with other users again.

  • I did the same, it works fine for the some cases but, for some cases I got UNABLE TO LOCK ROW EXCEPTION – Pratap Jadhavar Jul 18 '16 at 5:55

Best way to handle this situation is to create Case Team and add users to the Case Team for that Case. You can define team role and provide Read Only/Read Write access.

This way irrespective of Case ownership, those users defined in the Case Team will access the case.

For more information refer this link:

Case Teams

  • for each case depending on city field multiple users of same city get access of that case. So How I add user the case team? – Pratap Jadhavar Jul 18 '16 at 6:01
  • That's a different question. First close this question and put a new question – Santanu Boral Jul 18 '16 at 14:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.