If you click "reply" button on a case, the "From" field will be set to your email add / email add of the user who will reply on the case. The question is, is there a way to set it to our customer service email rather than our personal emails?


Instruct your Support reps to change their personal email address in the "My Email Settings" page to your customer service email adderss

| improve this answer | |
  • 2
    this answer also applies to Email2Case – cropredy Jul 14 '16 at 20:11
  • @cropredy - correct, it will work the same for all cases regardless to the Case origin/source – Lihod Rachmilevitch Jul 14 '16 at 20:13
  • Perfect! Thanks for the input @LihodRachmilevitch & cropredy . – Sam Jul 14 '16 at 20:43

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.