I have a business requirement as follows:

When a knowledge article gets approved, the article title, subject and article link to be posted on chatter and will be available to specific group(s).

I already have an approval process which is updating an article as 'Published' status after final approval action. I want to leverage this same approval process with this additional action.

I know that we cannot define trigger on Knowledge article types.

Any feedback and help is appreciated to implement this functionality. Thanks.


I have implemented this functionality through Process builder.

Defined the criteria for 'Published' Knowledge article and in the immediate action chosen 'Post to Chatter'.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.