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I'm trying to send the message to the users in my organisation on chatter from Apex class. Sample user hierarchy where I'm trying to send the message is given below:

User 1
    |----user 2
              |----user 3
              |----user 4
                          |----user 5
                          |----user 6

Message sending is working fine when I am sending message from higher hierarchy user to lower hierarchy user. But from a user who is lower in hierarchy to a user who is higher in hieerachy, it is not working correctly. eg. If i want to send message from user 1 to any user . It is working correctly. but If I want to send from user 6 ---- > to user 5 , User 4 -----> to user 3 ,2, 1. It is throwing below error.

Error occured...Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary.....Class.ConnectApi.ChatterFeeds.postFeedElement: line 4277, column 1

Code to send the chatter message is given at the end. I'll appreciate if you can suggest any solution to the issue. i.e

1- If I can send message from user who is lower in hierarchy to a user who is higher in hierarchy. 2- If I can't send message to user who is higher in hierarchy, then what are the altearnatives available.

// makes a simple chatter text post to the specified user from the running user 
///comnrtrller class method to send message
public static void simpleTextPost(Id userId, String postText)
{ 
     ConnectApi.FeedType feedType = ConnectApi.FeedType.UserProfile;    
      ConnectApi.MessageBodyInput messageInput = new     ConnectApi.MessageBodyInput();
        messageInput.messageSegments = new List<ConnectApi.MessageSegmentInput>();
                // add the text segment        ConnectApi.TextSegmentInput textSegment = new ConnectApi.TextSegmentInput();
        textSegment.text = postText;
        messageInput.messageSegments.add(textSegment);        
        ConnectApi.FeedItemInput feedItemInput = new ConnectApi.FeedItemInput();
        feedItemInput.body = messageInput;        
        // post it
        ConnectApi.ChatterFeeds.postFeedElement(null, userId,            ConnectApi.FeedElementType.FeedItem, postText);
        //ConnectApi.ChatterFeeds.postFeedItem(null, feedType, userId, feedItemInput, null);  

 } //simpleTextPost    

///method call from apex controller class
simpleTextPost(User 1.id , myMessage);

Thanks in advance for your valuable time and help :)

Regards

Chetan Kamble

  • Is your OWD set to private ? – MIX DML Jul 11 '16 at 7:46
  • Thanks Prabhat Kumar, I changed owd private to public/read write and it solved my issue. – Vicky Jul 12 '16 at 8:56
  • Glad to know it worked for you. You can select the solution as answer so that other people can get benefit from the question. – MIX DML Jul 12 '16 at 10:23
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It is happening because your OWD setting is set to Private. Change it to public/read write and check if it works.

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