I have enabled Social Customer Service and installed starter pack.

I created one facebook page and added that page in SOCIAL ACCOUNTS under social customer service settings.

When a user posts something on facebook page, a case record for that user gets created in Salesforce and I can see that post in "Social Post" action in case feed layout.

There are 3 links per social post: Comment, Like and View Source. Like and View Source links are working. But "comment" link is not working. When I click on Comment link, nothing happens.

Could you please suggest what is missing?

Predefined text values for Name and Headline fields: enter image description here

  • Have you set up the predefined values for the quick action fields - help.salesforce.com/…
    – Dave Humm
    Commented Jul 7, 2016 at 8:19
  • Yes! I have created predefined text values for Name and Headline fields, screenshot added in the question. Commented Jul 7, 2016 at 9:20
  • I am not able to find like button in my social post it only shows view source and comment. How did you get the like button? @SantanuHalder Commented Jul 29, 2020 at 11:02
  • 1
    @SagarHinsu I was facing same issue and my issue was resolved by adding permission set.. you can have a look help.salesforce.com/… Commented Jul 29, 2020 at 15:13


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