How to create the Account sharing rule to customer portal user. I give Default Access for 1.Account is "Private" 2. Contact is "Control by Parent"

  • I create the Account sharing rule rule type is Based on criteria.
  • Select the users to share with Public Groups to "All Customer Portal Users"
  • Select the level of access for the users *Default Account, Contract and Asset Access" Read/Write.

But still I am do not get the Account records for Customer portal user. I don't want portal user see the contacta, so I give the minimum access to the account.

How to solve the sharing rule issue?

  • What version of SF do you have?
    – Saariko
    Jun 20, 2013 at 11:10
  • @kittu what kind license are you using?
    – Seb Wagner
    Jun 20, 2013 at 11:13
  • hi i am using licencse Overage High Volume Customer Portal for customer portaluser..
    – kittu
    Jun 20, 2013 at 11:15
  • @Saariko Thanks for your response i have Developer Sandbox.
    – kittu
    Jun 20, 2013 at 11:36

2 Answers 2


High volume customer portal users do not have access to the sharing model. They cannot be added to groups or sharing roles. From the documentation:



Set the Organization Wide Defulat setting to "private" for contact.

Specifically; Click Setup and go to Security Controls > Sharing Settings. Click edit above the Organization-Wide Defaults list and make the change.

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