I am creating an approval process(standard setup wizard).

The issue is in the step 3 of, "Specify Approver Field and Record Editability Properties".I want to assign the process to a user queue but I don't see any option of queues there.enter image description here

Then I followed one of the answers on Why Can't I Assign an Approval Step to a Queue for a Custom Object Approval Process?

But It didn't work. I am creating approval on detail object of a master detail and the queue is made on the master object. But still I'm unable to assign it to user queue.

I see it in a Jump start wizard but not in standard?

How can I achieve this?


You can assign "Next Automated Approver" to the user lookup fields only.

For example, you can assign it to a Standard user Lookup field "Manager" or you can assign it to custom user lookup fields which you have created.

Approval requests are assigned to an approver from the specified field. You can select only a hierarchical relationship field, such as Manager.

More info on the Next Automated Approver Assignment can be found here

  • Ya but how can i assign to the queue's?
    – Anurag
    Jul 6 '16 at 13:11
  • I'm afraid you can't assign it to the queue
    – Jsm J
    Jul 6 '16 at 13:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.