I had created a task form my salesforce home page. But I did not get any notification in my salesforce 1 mobile app.

Edited to clarify: I created the task as a system admin and assigned it to one of my test users. I then logged in using the test user in the salesforce 1 app but there was no notification.

I want to know under what circumstances a user can expect to receive a notification in Salesforce 1 when assigned a task.

  • 1
    If you created the task from your desktop, why would you expect to receive a notification in SF1? Notifications are sent (often times optionally) when others assign tasks to you. Now, if you had set a notification of a due date for yourself or something along those lines, that would be a different story, but you've not described that as being the case. I believe whether to receive those would also be something you'd set in your SF1 and mobile device's preferences (your device can block them too).
    – crmprogdev
    Jul 2, 2016 at 21:35
  • I should have been more elaborate, I created a task using system admin and assigned it to one of my test users. I have logged in using the test user in the salesforce 1 app but there was no notification @crmprogdev
    – Rimii
    Jul 3, 2016 at 5:51

1 Answer 1


There can be a number of issues that are happening here. I'll try to cover them all as best I can. First, I'm based on your description, it sounds as though it's safe to assume you have Tasks enabled in Salesforce1.

Notifications also need to be enabled in Salesforce1 in Setup > Administer > Mobile Appications > Notifications > Salesforce1. You'll see a dialogue that looks like the one below.

Salesforce1 Notifications

At a minimum the 1st item needs to be checked if you want notification to be sent to Salesforce1. If you want Users to be able to allow them to be "pushed" to Salesforce1, then you also need to check the 2nd one that I've outlined in red.

Its important to be aware that checking the 2nd box doesn't mean it will happen, as the choice will still be up to the user whether to enable push notifications in Salesforce1 on their mobile device.

Related to this is a setting in Customize > Activities > Activity Settings as shown below:

Activity Settings

If the box outlined in red is checked, individual users can control whether and how they’re notified when someone assigns them a task. This could affect whether they receive notifications in Salesforce1.

In a user's advanced profile settings, you'll see a link to their mobile push registrations as outlined in red in the image below.

Mobile Push Registrations

In the Salesforce1 App, these are configured in the Setting dialogue as shown below. The first item in the menu is Push Notification Settings as outlined in red.

Salesforce1 Settings

Once you're in the Push Notification Settings you'll want to checkmark the box for "Someone assigns you a task" as outlined in red below.

Salesforce1 Push Notification Settings

The screen captures of Salesforce1 shown above are from the Android Version 10.0. Under Android (and I assume iOS too), although you may have enabled these settings, there are numerous ways to disable notifications from any app using system overrides from the OS whether intentional or not. This can easily happen unintentionally if you're using a Battery Saver/Power App.


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