We are currently experimenting some issues when we try to assign a user to an account team as a non-admin profile.
The error the end user gets is : 'insufficient access rights on cross-reference id'.
Since we don't get this error as an administrator, we suspect this error to come from permissions and tried to investigate the following workarounds:
- Profile : No mention of the account teams ; the end-user has read/write permissions on account
- Sharing settings : Nothing related to account teams itself. The user has the read/write access on the record he owns
Assuming these issues, my questions are:
- Has anyone faced the same issue before ? What is the best workaround ?
- If you were to configure permissions on the account teams, how would you do it ?
- Any clues ?
Thanks in advance,
PS : We are on lightning.