1

I wanted to send a first test message through MobilePush to my registered device (Android), but the contact's activity dashboard just says "Status: Error" without any further explanation. Is there a possibility to get more details on why it failed?

See attached screenshot: enter image description here

3

Check the docs for Push Configuration Troubleshooting:

http://salesforce-marketingcloud.github.io/JB4A-SDK-Android/trouble-shooting/trouble-shooting-push-setup.html

One of the most common problems is customers creating their app in the App Center with the Android Key rather than the Server Key, but using a REST client like PAW and trying to send directly to the device will help isolate your problem.

0

There might be a misconfiguration in how your device is registering with SFMC. Check the app id, access token and gcm sender id for their accuracy.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.