I'm creating a case comment from an inbound email. The created comment already contains the original email (see below).
test reply 2
On Wed, Jun 19, 2013 at 10:12 AM, Support wrote:
Your case #00004763: Test 4 was added a new comment.
Comment: test comment 2
To view this case on the Self-Service Portal, use the link below
I want to include just the reply as a case comment ('test reply 2') without the original email, so far i've used:
comment.CommentBody = header + email.TextBody.substringBefore('Support <firstname.lastname@example.org>');
but it still contains the date...is there a way to achieve that?