I clicked Save and got the error:

common.exception.SfdcSqlException: ORA-20003: ORA-06512: at 
 734 ORA-06512: at "GRUMPY.CSTORAGELIMIT", line 785 ORA-06512: at 
"GRUMPY.CSAVEUTILS", line 429 ORA-06512: at 
"GRUMPY.CSTANDARDENTITYDATATEMPLATE", line 2085 ORA-06512: at line 1 {call 
?,?,?,?,?,?,?)} {call 

But in System Overview I see that I have only used 13% of 200MB (it's a developer sandbox).

It was not a one-off: again clicking Save (a change on a Case record) gave the same message. And clicking again and again doesn't help. I also get the same error when trying to change a different Case record. Clearly some storage limit is exceeded, but I don't know which.

According to Salesforce's trust site, there's nothing wrong with the instance - CS86.

  • 2
    You've managed to see one of the dwarfs. Logging a case for support will be your only option. – Robin De Bondt Jun 30 '16 at 11:59
  • 1
    I have also seen this message before... And just ignored it. After some time it just disappeared. Maybe open a case by Salesforce... – Sergej Utko Jun 30 '16 at 12:01
  • Well, I can't simply ignore it. I need to change this record. So I just have to wait? The alternative is to log a case, but it's a sandbox so that's always problematic. I'll go for the wait option first. – Sander de Jong Jun 30 '16 at 12:02
  • Logged a case with Salesforce as well... I cannot simply use another sandbox, as this particular sandbox has all the data for development and tests. – Sander de Jong Jun 30 '16 at 12:39

Turned out that it was not a problem with Data Storage, but with File Storage. But Monitor > System Overview only shows Data Storage, so I had not thought about File Storage. Also, the Oracle error suggested that data was stored, not a file.

This was discovered by Salesforce support, and quickly solved by myself.

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