As per salesforce documentation we could active the email relay: From Setup, enter Email Relay Activation in the Quick Find box, then select Email Relay Activation.

I am using standard system admin profile and it has modify all data permission.

But I could not find out the menu. What could be the reason?

  • check if this feature is available in your org Jun 29, 2016 at 17:38
  • how to check? as per this doc help.salesforce.com/… it should be available automatically
    – goodForce
    Jun 29, 2016 at 17:38
  • What org edition are you using? the doc states what editions are supported.
    – glls
    Jul 31, 2017 at 20:04

2 Answers 2


This is probably a permission issue. Make sure that the user attempting to enable Email Relaying has the permission "Modify All Data" on their profile.

  • I am using standard system admin profile and modify all data permission enabled
    – goodForce
    Jun 29, 2016 at 17:25
  • Try following the actual path Setup | Email Administration | Email Relay Activation
    – cmmoutes13
    Jun 29, 2016 at 17:31
  • :) I have checked almost all the menu. could not find this option
    – goodForce
    Jun 29, 2016 at 17:32
  • Haha alright. I just tried this in my Dev and cannot see it either. I will keep digging and let you know what I find.
    – cmmoutes13
    Jun 29, 2016 at 17:33

I have contacted salesforce support and they have enabled the email relay. Now I am able to configure email relay.

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