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I want to add Email Quick Action in publisher view before Question(As displayed in below image). enter image description here

When i edit layout and trying to add Email Quick Action in Salesforce Classic Publisher, Email quick action is not available - (see below image) enter image description here

Kindly Please Advice.

Thanks
Nirmallya Ghosh

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2 Answers 2

Reset to default
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Finally i found the Answer -

We need to change "Email Deliverability" Settings to "All Emails" instead of System Emails or No Access.

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  • Phew, this saved a bit of head-banging-on-the-wall, if only this was documented properly here: help.salesforce.com/…
    – markgarg
    Commented Apr 13, 2017 at 13:50
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You have to enable Email-to-Case in order to have this functionality. Please go to Setup-->Case--> Email-to-Case Enable Email-To-Case checkbox. Then go to the Case Page layout, you will find the option to add email quick action.

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  • In Page Layout - Under Quick action Email is not available. In Screenshot 2.
    – Nirmallya Ghosh
    Commented Jun 29, 2016 at 5:48
  • Did you enable Email-To-Case? @NirmallyaGhosh
    – Shailesh Patil
    Commented Jun 29, 2016 at 7:12
  • Email - to- Case is already enabled.
    – Nirmallya Ghosh
    Commented Jun 29, 2016 at 7:22

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