I am trying to implement functionality to send notification to Secondary Owner from the Case object in Salesforce. I spoke with support and they say that this is not available out of the box.

As an alternative, I can make a Workflow Rule to send a notification email to Case Team Members. However, via criteria based and for Case Team we can use the Support Settings and have via Comment to receive Email Notifications.

Is there a way for the notification below to be sent to the Case Team Member as well in conjunction with the Case Owner?

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  • Hi Dave, please take a moment to view the help center and read How to Ask. What exactly is your question? – Adrian Larson Jun 28 '16 at 0:37
  • I need to know if there is a configuration able to reply from Outlook to Salesforce to a Team Case Members and this mechanism can interact between members from specific Case. There is an idea but it is not that I am look for. success.salesforce.com/ideaView?id=08730000000Bq1XAAS – kitsunebrave Jun 28 '16 at 12:41
  • Hi anyone knows how to implement this use cases in Salesforce? thanks – kitsunebrave Jun 30 '16 at 16:07

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