I am trying to implement functionality to send notification to
Secondary Owner from the
Case object in Salesforce. I spoke with support and they say that this is not available out of the box.
As an alternative, I can make a
Workflow Rule to send a notification email to
Case Team Members. However, via criteria based and for
Case Team we can use the
Support Settings and have via
Comment to receive
Is there a way for the notification below to be sent to the Case Team Member as well in conjunction with the Case Owner?