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Like we have RecruitingApp in Platform Fundamental, i was wondering do we have any same help book for service cloud and console application learning.
please advice as i am looking for such book since one week and unable to find. How can i learn console and service cloud. Any suggestion are welcome
Trailhead is new workbook and better than books .Both of topics you need to learn had a Trailhead modules available
https://developer.salesforce.com/trailhead/module/service_basics
https://developer.salesforce.com/trailhead/module/service_console_customize
Also the service cloud workbook link below
