I'm having issues with space characters in JSON object names. GTL does not find the names in a JSON object if the name contains spaces.

I have a "Shipping Address" JSON object that looks like this (which is in a content Data Extension field):

"Shipping Address":{ 
      "Shipping First Name":"Simon",
      "Shipping Last Name":"Basic",
      "Shipping Address 1":"12/12 Sunshine Road",
      "Shipping Address 2":"",
      "Shipping SuburbCity":"Sampletown",
      "Shipping State":"VIC",
      "Shipping Postcode":"1234",
      "Shipping Country":"Australia"

Here's the code in my email:

VAR @content
SET @content = content
{{.datasource order type=variable source=@content}}

  <table cellpadding="0" cellspacing="0" border="0" width="100%">
    {{.datasource address type=nested}}
          {"target":"order.Shipping Address"}
      <td class="txt-16" style="font-family: Georgia, Arial, sans-serif; font-size: 12px; line-height: 20px; color: #777777;">{{Shipping First Name}} {{Shipping Last Name}}
      <br>{{Shipping Address 1}} {{Shipping Address 2}} {{Shipping SuburbCity}}<br>
      {{Shipping State}} {{Shipping Country}} {{Shipping Postcode}}</td>

When I preview the email, the mustache tags are not replaced with the data, they are just empty.

However, if I replace the spaces with another character, for example, "Shipping_Address", "Shipping_First_Name", etc then it works fine.

Space characters should be allowed, as this is valid JSON. Does anyone know a solution to this?

  • I note that the documentation states Use quotes around variables or other text that include any reserved characters or spaces. Use brackets to quote tag names. We've tried using "quotes" and [brackets] but these do not appear to work. Jun 23, 2016 at 1:08

1 Answer 1


Tag names containing space characters need to be escaped in brackets. For example: {{[Order Sub Total]}}. I thought I tried this previously, but this is working now.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.